Database Administrator, Application Support

Database Administrator: Application Support :

We have an immediate need for an experienced Oracle EBS DBA for 3rd Party Support.The role is fully remote (WFH, India) This position is considered level 3/4 support.
Occasional after hours, weekends and holidays support for urgent customer issues.
Must have excellent customer focus and communication, friendly interaction and passion to help customers with their software issues.
Ability to troubleshoot customer issues in an environment where online and remotely connected to the customer’s systems.
Must have ability to work within a close team environment.
Drive customer satisfaction by tracking issues from start to closure, minimizing aging cases.

Core Skills Required

15+ years of experience with Oracle (spanning versions DB 10,11,12,18,19+ ): configuration, setup, tuning, troubleshooting, backup and recovery
Oracle RAC / Clusterware : configuration, setup, tuning, troubleshooting
Oracle DataGuard : troubleshooting replication, performance, issues with underlying Clusterware and DGM
Oracle backup/Recovery – RMAN
Migration /Upgrade : Db migrations, OEM Migrations, Installation /patching
Performance Monitoring and Troubleshooting : Cluster level, CDB/PDB level, transaction level.